I cannot connect my Balance Smart Scale with my clinic's app.

Please follow these steps:

• Turn on Bluetooth ON, in your phone's settings.
• Reset your Balance Smart Scale by removing and then replacing the batteries.
• Log out of your clinic's app and then log in again.
• Open your clinic's app.
• Select Weigh-In from the app's home menu
• Step on the scale (both feet firmly on the metal sensors) 
• Follow the prompts on the app.
• You may step off the scale once you see Weight, Body Fat % and Body Hydration %.

NOTE: For Android users, you must enable LOCATION SERVICES to use the CoachCare Bluetooth Smart Devices. Please review your phone instructional guides to set your location services. Alternatively, you may delete your clinic's app, re-install it, Select "Sync Now" and then select "ALLOW" when a pop-up screen is displayed.