My Strive Activity Tracker does not complete my measurements.

Please follow these steps:

• Turn Bluetooth on in your phone's settings
• Press your activity tracker's touchscreen to make sure it is charged. You must charge your activity tracker at least one hour prior to use.
• Make sure your Strive Activity Tracker is not charging WHILE you sync it.
• Make sure your Strive Activity Tracker is within 50 feet/ 15 meters when you sync it. 
• Log out of the app and then log in again.
• Remain on the app's Device Sync page until your activity tracker completes its measurements. 
  • This may take up to 15 seconds. You will know this is complete when the app lists your total steps.