Fixing problems with Comcast Email Addresses

Sometimes, on a rare occasion the password reset or welcome email might not be received at all and in these cases the most likely reason for this is probably due to using a Comcast Email Address. Follow the instructions below to help resolve this issue.

Step #1:

Sign into your My XFINITY account.

Step #2:

At the top right, click the Mail icon to reach your inbox.

Step #3:

Click the Address Book tab.

Step #4:

 Click New Contact on the left sidebar.

Step #5:

Add [e-mail].
        

Step #6:

Click Save to save the contact.

Alternatively, you may also provide us with an Non-Comcast Email Address to switch out.

If there are any further questions or problems please contact [e-mail].